Privacy Policy

 

At Canada Marine Life Sciences, we are committed to maintaining the accuracy, confidentiality, and security of our users' personal information.  As part of our commitment, the following Ten Privacy Principles, based on the new Canadian Personal Information Protection and Electronic Documents Act, govern our actions as they relate to the use of our users' personal information.

 

            Ten Privacy Principles

 

Principle 1 - Accountability
Canada Marine Life Sciences is responsible for maintaining and protecting the personal information under its control. Canada Marine Life Sciences has designated an individual who is accountable for compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes
The purposes for which personal information is collected will be identified before or at the time the information is collected.

Principle 3 - Consent
Knowledge and consent are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 - Limiting Collection
The personal information collected must be limited to those details necessary for the purposes identified by Canada Marine Life Sciences


Principle 5 - Limiting Use, Disclosure and Retention
Personal information may only be used or disclosed for the purpose for which it was collected unless the user has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected or as required by law.

Principle 6 - Accuracy
Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding User Information
Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 - Openness
Canada Marine Life Sciences will make information available to our users concerning the policies and practices that apply to the management of their personal information.

Principle 9 - User Access
Upon request, a user shall be informed of the existence, use and disclosure of their personal information, and shall be given access to it. Users may verify the accuracy and completeness of their personal information, and may request that it be amended, if appropriate.

Principle 10 - Handling User Complaints and Suggestions
Users may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting:


Michel Ethier - Controller
Canada Marine Life Sciences
20 Townsite Road, Nanaimo,

British Columbia, Canada V9S 5T7

Phone: 1-800-415-8622
Fax: 250.244.2960

methier@umac-core.com

 

Before Canada Marine Life Sciences is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.

If you have questions or concerns regarding our organization's Privacy Policy and practices, you should first contact Canada Marine Life Sciences directly.


WHAT INFORMATION IS COLLECTED? 

Canada Marine Life Sciences collects personal information from users during the member registration process and at several different points on the website. Providing us with your personal information is always your choice. Most of the information we collect comes to us directly from you, and only with your consent.

 

When you visit the Canada Marine Life Sciences Website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse the Website at any time anonymously and privately without revealing any personal information about yourself.

 

 

TYPES OF INFORMATION WE COLLECT

 

Personal Information
Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in person, over the telephone or by corresponding with you via mail, facsimile, the Internet, or from referrals by third parties.

 Anonymous/Non-Personal Information
At Canada Marine Life Sciences, we routinely collect anonymous/non-personal information. Anonymous/non-personal information is information that we do not associate with or trace back to a specific individual or business entity. For example, our web servers collect some anonymous/non-personal information automatically when you visit the Canada Marine Life Sciences Website. Gathered electronically, this information may include the pages you visited, the type of web browser you are using, the level of encryption your browser supports and your Internet Protocol address. The anonymous/non-personal information collected may be used for research and analytical purposes.

 

 

HOW YOUR INFORMATION IS USED 

We use personal information to communicate with you, process orders and ultimately to provide you with the services you have requested.

 

 Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session cookies and persistent cookies. For the session cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our Website, users would not have to log in a password more than once, thereby saving time while on our Website. If users reject the cookie, they may still use our Website. The only drawback to this is that the user might be limited in some areas of our Website. For example, all member functions posting messages on the message board, requesting additional information from providers, saving searches, etc. require the use of either a session or persistent cookie selectable in the user profile settings. Persistent cookies enable us to enhance the experience on our Website by customizing content based on whether a visitor is a member or not, or when they most recently visited the Website.


 

 WHEN INFORMATION MAY BE DISCLOSED TO OUTSIDE PARTIES

  

We are obliged to keep your personal information confidential except under the following special circumstances.

 

Third Party Intermediaries

We use an outside credit card processing company called Moneris to bill users for goods and services. Moneris does not retain, share, store or use personally identifiable information for any secondary purposes. With Moneris your information will be stored securely and will only ever be shared with Canada Marine Life Sciences. Moneris does not data mine or sell any of your information to anyone. No credit card information is stored by Moneris. All confidential or personal information is communicated using 128 bit encryption – the strongest encryption commercially available.

 

 

When Required By Law

Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with legislation, a current judicial proceeding, a court order or legal process served on our Website.

 

 

WITH WHOM WE MAY SHARE YOUR INFORMATION

 

Personal Information

 

Our Employees
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it.

As a condition of their employment, all employees of Canada Marine Life Sciences are required to abide by the Privacy Policy we have established. Employees are informed about the importance of privacy and prohibited from disclosing any user information to unauthorized individuals or parties.

 

 

HOW WE SAFEGUARD YOUR INFORMATION

Canada Marine Life Sciences takes every reasonable precaution to protect our users' personal information. When users submit personal information via the Website, their information is protected both online and offline.

Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up to date on our security and privacy practices. Our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our users' information is protected.

 

Electronic user files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted.

If users have any questions about the security at our Website, users can send an email to info@UMAC-CORE.com

 

QUESTIONS, CONCERNS AND COMPLAINTS

Canada Marine Life Sciences considers itself a model for ethical e-business practices. Therefore, we strive to make users feel comfortable regarding how we collect and use your personal information. If users have any questions or suggestions regarding our Privacy Policy, please contact us at:

 

Michel Ethier - Controller
Canada Marine Life Sciences
20 Townsite Road, Nanaimo,

British Columbia, Canada V9S 5T7

Phone: 1-800-415-8622
Fax: 250.244.2960

methier@umac-core.com

 

 

UPDATING THIS PRIVACY POLICY

If we decide to change this Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the Website, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

 

WEBSITES GOVERNED BY THIS POLICY

 

The Website that is governed by the provisions and practices stated in this Privacy Policy is: Canada Marine Life Sciences.

 

 

OTHER WEBSITES


This Website contains links to other third party Websites that are not governed by this Privacy Policy. Although we endeavor to only link to Websites with high privacy standards, our Privacy Policy will no longer apply once you leave the Canada Marine Life Sciences Website. Please be aware that Canada Marine Life Sciences is not responsible for the privacy practices of such third party Websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every Website that collects personally identifiable information to learn how your information may be collected, used, shared and disclosed.

REFUND POLICY

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened bottle of the one product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this guarantee for a full 30 days from the date of purchase. Please e-mail or contact customer service within 30 days of the shipment date. If you purchased at a store, return your purchase and we will credit that store.
1-866-415-8622

 

TERMS AND CONDITIONS

If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

 

GENERAL

 

All products of Canada Marine Life Sciences are subject to the terms and conditions of the applicable agreements governing their use.

 

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

 

The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

 

INTERNET EMAIL

 

Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. We do not encourage anyone to send personal or financial information. Canada Marine Life Sciences is not responsible for and will not be liable to you or any one else for any damages in connection with an E-Mail sent by you to Canada Marine Life Sciences or an E-Mail sent by Canada Marine Life Sciences to you at your request.

 

NO ENDORSEMENTS

 

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

 

LINKS/SOFTWARE

 

Links from or to web sites outside the Site are meant for convenience only. Canada Marine Life Sciences does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Canada Marine Life Sciences will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Canada Marine Life Sciences is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

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